Tech Issues and Troubleshooting

In Case of Tech Issues:

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I. If the session is interrupted and you are NOT having an emergency, disconnect from the session and I will attempt to re-contact you via the Jane App platform.

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II. If you do not receive a call back within five minutes, then call me at 214-233-5695. If there is a technological failure and we are unable to resume the connection, you will still be responsible for the full fee of the session.

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III. If the technological failure is on my end, I can: finish the session via telephone, add the extra minutes to a session if in agreement, or refund you a prorated amount for the minutes left of the session after the technology disruption.

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Technology Troubleshooting:

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If you are not plugged in, be sure your device is fully charged and/or be close to somewhere you can plug in. If you are tethering to get the internet, be sure your phone is also fully charged and that you are ready to plug in if it starts to go dead. Other optional troubleshooting tips:

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• Restart the computer or device

• Make sure the device is plugged in and/or charged

• Check that the internet connection is working and is strong enough to work with the telehealth platform

• Close all other applications and/or tabs

• Update your browser and/or app (if the telehealth platform is web-based)

• Try connecting with a different device

• Have contact information for someone who can provide help if needed