Online (Virtual) Sessions Info
How Online Sessions Work
I use Google Meet for online therapy sessions, which is HIPAA compliant under Google Business. I often send handouts via email to my clients to help with learning about emotions, neuroscience, the mind-body connection, grounding and mindfulness skills, and many other important things. I also use Jane software for intake paperwork, secure client payment, scheduling, and other administrative needs.
Jane Software Account
After we figure out if we are a good fit, I will send you a link to make a Jane account where you will be able to:
Set up a login for your therapy account
Fill out new client paperwork
Pay for sessions
Look at or print out receipts
Look at your scheduled appointment times
Be able to reschedule, if more than
24 hours before sessions
Tech Issues and Troubleshooting
In case of tech issues, no need to panic:
If the session is interrupted and you are not having an emergency, try to either reconnect to the session and/or send me an email message. If we are unable to reconnect to the session, I will attempt to send you a link in email. If you are still having trouble feel free to call me at 214-233-5695.
Technology Troubleshooting:
Make sure that your device is plugged in, charged, and/or be close to somewhere that you can plug your device in if necessary. Other optional troubleshooting tips:
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Restart your computer or device
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Make sure the device is plugged in and/or charged
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Check that the internet connection is working
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Close all other applications and/or tabs
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Update your browser
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Try connecting with a different device
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Have contact information for someone who can provide help if needed
